FAQs

Q?

What is COP?

A.

COP (Coefficient of Performance) indicates how efficiently the air conditioner uses energy. A higher COP means greater energy efficiency which will result in lower electricity consumption, hence saving money.

Q?

What is the recommended human comfort temperature setting?

A.

Temperature setting depends on individual's comfort. The recommended temperature setting is 22 degrees to 24 degrees.

Q?

What will happen if I do not do any servicing?

A.

The life span of the air conditioner will be shortened, cooling coil and rotor will be clogged and water leakage may occur. Thus, this will reduce the performance and cooling efficiency of the air conditioner.

Q?

Can I place an electrical appliance below the air conditioner?

A.

It is not advisable to do so as: 
a) Moisture in the air may condense and drip on the electrical appliance of the indoor unit.
b) Condensation may form at the piping connections during cooling operation at the outdoor unit.

Q?

Can I put flower pots on the outdoor unit?

A.

No. Nothing should be put on top of the outdoor unit as this could pose inconvenience to the air conditioner servicemen. It also poses a danger to other residents as well.

Q?

If my room is exposed to direct sunlight, will it affect the selection of the air conditioning unit?

A.

Yes. The cooling rate will be affected. However, you can choose to install a higher capacity air conditioning system for that particular room. Please refer to the installer for a suitable cooling capacity.

Q?

How do I apply for a permit from HDB to install an air conditioner?

A.

Firstly, you must submit the floor plan of the house to the installer. They will submit the air conditioner catalogue, floor plan and application form to HDB for approval. Thereafter, you will receive a letter of permit from HDB.

Q?

What happens if the filter signs lights up and what is its function?

A.

This shows that the air filter requires cleaning. The filter check indicator indicates an appropriate cleaning time, depending on the environment. This indicator acts as a reminder for users to clean the air filter. After cleaning, you need to reset by pressing the filter sign button on the remote controller to deactivate the red light.

Q?

Is every air conditioner model suitable for all types of housing i.e. 4-room flats, terrace houses, condominiums etc.?

A.

No. It depends on your room size, usage, number of rooms, HDB requirements and your preferred temperature setting.

Q?

Can the air purifying filter be washed?

A.

No, it has to be replaced every three months or whenever it turns dark. The air purifying filter is not reusable.

Q?

What is the purpose of an air purifying filter?

A.

It helps to remove fine dust, pollen, tobacco smoke and odour in the room. Thus, it provides cleaner and fresher air for healthy living. It is commonly used by customers who are sensitive to dust.

Q?

What is the average life span of a residential air conditioner?

A.

The average life span of an air conditioner is about six to seven years, but you can prolong the life span with proper maintenance by a qualified serviceman.

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